Email
Write to Our Team
For profile questions, billing, safety concerns, or general help. Expect a reply within one business day.
Safety & reports: [email protected]
We're Here to Help
Talk to a Real Person at Seniors Dating
Pick up the phone, write us a note, or drop us a letter - a member of our U.S.-based team will get back to you, plainspoken and without a script.
Plain and Personal
We Answer Our Own Phones and Emails
Every call, email, and letter that comes into our farmers dating service is read and answered by a real person - usually the same day. We built Seniors Dating for rural hearts 55 and older, and part of that promise is treating you the way you'd treat a neighbor at the feed store: with time, respect, and a straight answer.
No chatbots. No endless phone menus. If you've got a question about your profile, a concern about a member, billing, or simply want to hear a friendly voice before you sign up, we want to hear from you.
Three Easy Ways
How to Reach Us
Email for everyday questions, phone for anything urgent, and the mailing address for the folks who still love a good letter.
Phone
Call a Real Person
A human voice from our U.S. team, no phone tree. Great for billing, account help, or a simple chat before you join.
Toll-free from anywhere in the U.S.
Mailing Address
Send a Letter
For formal correspondence, privacy requests, or if you'd simply rather write. We read every letter that arrives.
Seniors Dating
Member Care Office
214 Harvest Lane, Suite 3
Cedar Rapids, IA 52401
Business Hours
When We're Available
All times are Central. Our team is based in Iowa - the heart of the corn belt.
| Day | Phone Support | Email Response |
|---|---|---|
| Monday | 8:00 AM - 7:00 PM CT | Same business day |
| Tuesday | 8:00 AM - 7:00 PM CT | Same business day |
| Wednesday | 8:00 AM - 7:00 PM CT | Same business day |
| Thursday | 8:00 AM - 7:00 PM CT | Same business day |
| Friday | 8:00 AM - 6:00 PM CT | Same business day |
| Saturday | 9:00 AM - 3:00 PM CT | Within 24 hours |
| Sunday | Closed (Sabbath rest) | Monday morning |
Safety concerns are monitored 24/7. Flag any profile in one click and our team will review it within 24 hours.
No Guesswork
What to Expect When You Contact Us
Clear timelines so you're never left wondering.
Phone Calls
Answered in Under 3 Minutes
Our average hold time is 1 minute 48 seconds during business hours. If we can't pick up, leave a voicemail and we'll call back within 2 hours.
Email
Replied Within One Business Day
Most emails are answered within 4 business hours. Safety reports jump the queue - we review them the same day they arrive.
Safety Reports
Reviewed Within 24 Hours
Every flagged profile is read by a real member of our trust & safety team. Confirmed scammers are removed and the reporter is notified.
Our Promise
Real Human Support - No Chatbots, No Phone Trees
Three things you'll never get from us
- No chatbot run-around. When you message us, a person reads it and writes back. We don't use AI to fake a conversation.
- No "press 1 for…" phone trees. Our line rings through to a real team member in Cedar Rapids. Ask for anyone by name - we're small enough to know each other.
- No pressure to upgrade. Our support team has no sales quotas. They're here to help you, not to push you into a higher-tier plan.
"I called on a Saturday morning with a simple question about canceling my late husband's account. A kind young woman named Jenna answered on the second ring, handled it in five minutes, and asked how I was doing. That's not customer service - that's neighborliness." - Evelyn, 74, Springfield, Missouri
Before You Call
You Might Also Find This Helpful
Many of the most common questions are already answered in these two spots.
Quick Answers
Frequently Asked Questions
Browsing, pricing, profile setup, matching, and what makes Seniors Dating different. Most members find their answer here in under a minute.
Read the FAQ
Stay Safe
Safety Tips for Senior Online Daters
How to spot romance scams, verify identity, handle first meetings, and use the tools we built to protect rural singles 55+. Essential reading before your first message.
Read Safety TipsStill need us? [email protected] or 1-800-555-1234.